Everything you need to know about our services and billing.
What types of transcription services do you offer?
We offer a comprehensive suite of transcription services including legal, medical, academic, business, and general transcription. We provide both automated AI transcription for rapid results and 100% human-verified transcription for critical accuracy.
How accurate are your transcription services?
Our professional human transcription guarantees 99%+ accuracy, successfully handling difficult audio, strong accents, and overlapping speakers. Our automated AI model provides roughly 90-95% accuracy for clear, high-quality audio files.
What is your standard turnaround time?
Automated AI transcripts are delivered in under 5 minutes. Standard human transcription is generally completed within 24 hours, depending on the length of the audio. We also offer expedited rush options (2-12 hours) for urgent deadlines.
What languages do you support for transcription?
We currently support transcription in over 40 languages and dialects, including English, Spanish, French, German, and Mandarin. We also provide translation services if you need your transcript converted into another language.
Are my files secure and confidential?
Yes, absolutely. We use bank-grade 256-bit encryption for all file transfers and storage. All of our staff sign strict Non-Disclosure Agreements (NDAs), and our medical transcription services are fully HIPAA-compliant to ensure maximum privacy.
What audio and video file formats do you accept?
We accept virtually all standard digital audio and video formats. This includes MP3, WAV, M4A, AAC, MP4, MOV, AVI, and WMV. If you have a proprietary or unusual format, please contact our support team for assistance.
Do you identify multiple speakers in the transcript?
Yes, we provide speaker identification standard with our professional transcription services. We accurately track and label multiple speakers (e.g., Interviewer/Interviewee, Speaker 1/Speaker 2) so you always know exactly who is talking.
Can you include timestamps in my transcripts?
Yes, we can add timestamps to your transcript. You can request periodic timestamps (e.g., every 1 minute or 5 minutes) or timestamps every time the speaker changes, which is especially useful for video editing and legal review.
Do you offer custom solutions for enterprise businesses?
Yes, we provide scalable enterprise solutions. This includes automated API access for seamless integration with your software, volume-based discounts, custom formatting templates, and a dedicated account manager for ongoing support.
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